Greater Boston Legal Services (GBLS) is committed to fair employment practices. We are proud to employ a staff with the cultural and linguistic competency to work within a variety of communities.
GBLS provides free legal services and representation to clients in the greater Boston area who cannot afford private legal representation.
GBLS seeks two Administrative Assistants / Floaters who will have primary responsibilities to provide a wide range of administrative and clerical support for all program units and to cover the job duties for other Administrative Secretaries/Legal Assistants during their leaves or in case of need. These positions require an in-office schedule Monday through Friday, between 9:00 am and 5:00 pm.
Core Responsibilities:
The Administrative Assistant / Floater’s job duties may include but are not limited to:
Answering phone calls and applying protocols to screen and direct callers to appropriate program units.
Greet walk-in clients/visitors, respond to their questions and connect clients/visitors to an appropriate program advocate or an Intake Specialist.
Scheduling appointments, reserving meeting rooms, coordinating logistical support for meetings and events as requested.
Preparing legal documents, forms and other written materials.
Performing other administrative support such as typing, photocopying, faxing, mailing, package distributions and ordering office supplies as needed.
Maintaining filing systems and keeping administrative records as directed.
Salary is based on a union scale with a starting annual salary of $47,000 or higher depending on work and educational experience. An additional payment of $950 per year will be added to base salary for fluency in a second language. GBLS offers a generous benefits package including low-cost comprehensive health insurance, retirement contribution, paid time off, and ongoing professional development opportunities.
Qualifications:
Relevant experience in administrative or clerical support, particularly in a non-profit or human services organization, is preferable.
Prior experience with telephone service in a high call volume environment, with ability to handle a large volume of calls efficiently.
Good written and oral communication skills.
Demonstrates good customer services, an ability to maintain professionalism and patience in working with people from diverse social and economic backgrounds.
Comfortable with technology and possessing the ability to learn new applications quickly; proficiency in Windows Office Suite (Word, Excel, PowerPoint, etc.); familiarity with LegalServer or Raiser’s Edge a plus but not required.
Ability to maintain strict confidentiality and good judgment.
Candidates should submit a cover letter and resume to the GBLS Human Resources Department via email at [email protected]. Please refer to Job Code: ADMIN-FLOATER when applying for this position. Deadline for application is July 31, 2025, or until position is filled.
At GBLS, we recognize our strength comes from the unique contributions of each team member. We invite candidates from all walks of life and backgrounds to apply.
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