Change Lives and Transform Communities – Join Our Social Services Team!
Neighborhood Legal Services of Los Angeles County (NLSLA) provides free assistance to over 160,000 individuals and families each year through innovative projects that expand access to justice. We see the law as a powerful tool for social change and we’re looking for passionate individuals to help us fight for justice.
We value diverse perspectives and experiences, and we believe that a strong community is built through inclusivity. NLSLA is proud to foster an environment that welcomes individuals from all backgrounds and abilities, and we encourage all qualified candidates to apply.
About the Role
NLSLA is seeking a Case Manager to provide supportive services to individuals who are in need of information and resources to help meet basic needs and develop skills to self-sufficiency. The candidate must have demonstrated passion and commitment and prior experience serving low-income individuals and client groups, with sensitivity to those who have been impacted by trauma. The case manager will also collaborate with attorneys and advocates to support the client to understand and navigate various systems including but not limited to access to public benefits, law enforcement and other governmental agencies, Department of Child and Family Services, housing and others.
In this role, you would report to the Supervisor or Associate Supervisor of Social Services. This position is non-exempt and temporary.
What You’ll Do
Responsible for intakes and comprehensive assessments of new referrals to identify client needs and barriers created by domestic violence who are CalWORKs and non-CalWORKs recipients.
Create service plans in collaboration with clients to develop goals and timelines.
Provide direct services to clients, including case management, individual counseling, support groups, court accompaniments, and referrals to external providers.
Provide client advocacy services that include coordination of services on behalf of the clients with social service and government agencies, court accompaniments, assistance obtaining police reports, DCFS support and other needed advocacy to address barriers created by domestic violence.
Case management: provide direct referrals to resources and assist clients with the application process of these to successfully link to outside agencies that will support client goals.
Document information on each client, maintain written records, create and provide reports and letters as requested.
Regular travel to other NLSLA branch offices, courts, government agencies, and community-based organizations in designated districts. Some travel is required through program offices.
What You’ll Need
Bachelor’s degree in social work or related field.
Strong organizational skills.
Able to effectively work independently.
Strong communication skills, both verbally and in writing.
Working knowledge of Microsoft Outlook, Word and Excel, business communication platforms, and web-based case management platforms.
Passion for NLSLA mission and demonstrated commitment to advocating for the legal rights of low-income individuals.
Passion, empathy, and compassion for supporting people from different lived experiences.
Bonus Points if You
Have knowledge of trauma-informed practices and a minimum of one year of prior experience working with underserved/unserved communities.
Have prior experience providing direct client services to survivors of domestic violence.
Are able to excel in a fast-paced and dynamic environment while demonstrating commitment to serving low-income individuals and client groups, with a sensitivity to those who have been impacted by trauma.
Bilingual proficiency is preferred due to the high language need of residents in the community.
Why You’ll Love Working with Us
At NLSLA, we believe in supporting our staff as they grow in their careers and live balanced lives. We offer:
Competitive Salary: $47,000–$51,000, based on experience.
Work-Life Balance: A 35-hour workweek and a hybrid work schedule to help you balance professional and personal commitments.
Generous Time Off: 15 paid holidays, 2 to 5 weeks of vacation depending on seniority, and 12 days of sick leave. Exempt employees are eligible for compensatory time in accordance with company policy.
Comprehensive Benefits:
Medical, dental, and vision insurance with a variety of plan options.
Basic Life and AD&D Insurance, Long-Term Disability Insurance.
403(b) retirement plan and options for voluntary contributions.
Monthly bilingual supplement for qualified employees.
A Culture of Inclusion: We are committed to fostering a respectful, inclusive work environment where everyone can thrive.
Perks: Technology reimbursement to help you stay connected and equipped to do your best work.
NLADA Mutual Insurance Co., RRG
