Legal Aid Services of Oregon (LASO), is seeking a full-time Bilingual English/Spanish Intake Specialist for its downtown Portland office. While the person in this position will generally work from the Portland Office, we do offer the option of a remote work schedule.
Background
LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs provide services to farmworkers and representation on Native American issues. LASO is an effective, high-quality legal services program committed to advocacy strategies that will have a demonstrable effect on community problems.
The Portland Regional Office of LASO (LASO-PRO) serves a poverty population of more than 220,000. The office serves Multnomah, Clackamas, Hood River, Sherman and Wasco counties, a diverse service area requiring the ability to work effectively with individuals from different cultures and backgrounds. The Portland Office has adopted a race equity agenda to guide its work with clients as well as its internal operations. The office has a strong commitment to building an inclusive, diverse workplace.
Responsibilities
• Answer a high volume of incoming calls using a robust phone system and work with walk-in clients.
• Screen potential clients and perform screening interviews for consultations.
• Provide detailed referrals and general legal information.
• Identify legal issues.
• Maintain a calm demeanor in a demanding environment.
• Other receptionist / office support tasks as needed.
Salary/Benefits
Compensation is based on a 35-hour work week. Salary range is $44.2K – 49.7K for 0-5 years’ experience; $50.8K - 55.2K for 6-10 years’ experience and $56.3K-66.2K for 11-20 years’ experience annually; salaries are determined by relevant work experience and our Collective Bargaining Agreement. Additional $4.3K annually for bilingual ability. Full benefits package including individual and family health, vision and dental insurance coverage; 6% employer retirement contribution; generous paid holidays, vacation and sick leave; and paid moving expenses.
Closing Date
Review of resumes to begin September 15, 2023.
Qualifications
0–6 years of experience.
The ideal candidate has strong interpersonal and stress management skills, is highly organized and has experience with phone systems / reception tasks. Individuals committed to advocacy for the legal rights of low-income and other vulnerable populations are encouraged to apply. Applicants must be fluent in written and oral Spanish and English and be able to speak Spanish fluently in a professional environment.
Send cover letter and resume to:
Ada Sprengelmeyer, Administrator
Legal Aid Services of Oregon
520 SW Sixth Avenue, Suite 700
Portland, OR 97204
[email protected]
As part of your cover letter, please address the following:
LASO PRO is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all members of our staff and clients. Please address how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity.
Please note – we will only review applications received via email and will not download applications submitted or recommended from employment platforms.
If you require reasonable accommodation for a disability during the application/hiring process, please contact Meghan Collins, Director of Administration, at [email protected].