SUMMARY
Legal Aid of Southeastern PA, Inc. (“LASP”) seeks an attorney to supervise its regional Helpline located in Norristown, PA. LASP serves low-income individuals and families in Bucks, Chester, Delaware, and Montgomery counties, and the Helpline handles calls and requests from the entire service area and beyond. The Helpline Supervising Attorney position ensures that LASP’s intake process runs efficiently and that applicants are treated with dignity and respect. The position’s primary responsibilities are to supervise and train the intake paralegals and attorneys, run day to day intake operations, and collect and report intake statistics. The Helpline interviews potential clients facing legal problems in areas including Employment, Public Benefits including Unemployment Insurance, SSI, and Veteran’s Benefits, Landlord and Tenant, Homeownership, Consumer, Bankruptcy, and Utilities. The attorney will not have his or her own caseload separate and apart from advice and brief service in cases stemming from the intake process.
LASP’s Helpline has four components: 1) a live Helpline; 2) returning applicants’ phone calls; 3) internal referrals; and 4) online intake. The position will involve collaboration with the Chief Counsel, the Director of Operations, the Executive Director and others on developing and improving intake systems and procedures and workflow design across LASP and with partner agencies. The position is full-time. Staff currently work on a hybrid basis. The successful candidate will be expected to perform in-office work and work remotely as needed.
