Reports to: Directing Attorney FLSA Status: Full-Time, Non-Exempt (Union position)
Application Deadline: Until Filled Salary: $20.35 to $31.61 per hour
JOB DESCRIPTION
Under the direction of the Legal Advice Line Directing Attorney, the reception/intake clerk will greet visitors at the front desk and will be responsible for answering telephones, providing information about the organization, screening and interviewing possible clients, and conducting prescreen intakes to assess the needs of the applicants. The reception/intake clerk will also make appropriate referrals to community agencies as needed.
DUTIES
• Greet public and staff in friendly, courteous, and respectful manner;
• Primary staff person responsible for the Fresno reception desk duties;
• Keep surveys and/or statistical data for funding purposes as directed;
• Provide referrals to community partner agencies;
• Answer multi-line telephone and route calls to appropriate persons;
• Use a phone paging system effectively and check voicemail routinely;
• Assist with screening clients for program eligibility;
• Open and conduct client intakes as appropriate;
• Enter client information in CCLS databases accurately and efficiently;
• Maintain and update applicant/client log;
• Make copies and scans of necessary documents for the file;
• Review the waiting room area for cleanliness, post and stock public notices, flyers, publications, magazines;
• Must maintain a positive working relationship with all staff and the public;
• Ability to maintain strict confidentiality of records and information;
• Assist Directing Attorney with team related duties as needed;
• Participate in community outreach and educational activities as needed;
• Ability and means to travel as needed, proof of liability and property insurance on vehicle used is required;
• Other duties as assigned for efficient office operation and assistance.
CCLS BENEFITS PACKAGE OVERVIEW:
Work/Life Balance
· 7.5 hour work day / 37.5 hour week
· 14.5 Paid Holidays
· Free wellness counseling & resources
· Union protection for applicable positions
Rewards for Dedication
· Annual pay increases
· Overtime for Hourly/Non-exempt staff
· Compensatory Time for Salaried/Exempt staff
More than Base Pay
· School Loan Assistance up to $500/month
· Bilingual Pay up to $90/month
· Home internet reimbursement of $25/month
· CCLS issued laptop & cell phone
· CA State Bar dues paid in full
· Mileage reimbursement
Retirement Contribution
· CCLS contributes to staff 403(b) plans starting at the one-year anniversary:
o Year 1 to 2 – 1% of salary contributed
o Year 2 to 3 – 2% of salary contributed
o Year 3 to 4 – 3% of salary contributed
o Year 4 to 5 – 4% of salary contributed
o Year 5+ - 5% of salary contributed
Group Health Insurance
· Coverage begins 1st of the month following hire date
· CCLS pays 100% for staff health insurance coverage
· CCLS pays 67% of staff dependent health insurance coverage
· Low-Cost Plans for:
o Dental PPO & Vision Insurance
o Long term disability & life insurance
o Workers Compensation coverage
Cash Out Options
· Vacation Cash Out:
o Accrued vacation cashed out & added to paycheck upon request
· Overtime Pay Out (Non-Exempt Staff):
o OT paid out within 30 days of accrual, per State standards
Computer Loan Fund
· Up to $1,500 interest free loan to assist staff with personal computer purchase
State Bar Exam Leave & Loan
· Protected leave for CA Bar Exam
· Interest-free loan for Bar Exam & study course fees
· Up to 8 weeks salary advance
QUALIFICATIONS
• Minimum 2 years of experience working in an office environment, particularly in a non-profit or public agency;
• Punctuality, reliability, and professionalism with the ability to maintain strict
confidentiality;
• Dependable, motivated, and concerned for clients’ interests;
• Expertise in proper telephone and reception etiquette;
• Bilingual preferred (English/Spanish);
• Proven team player who assists others and asks for help when needed;
• Strong listening, interpersonal, and customer service skills;
• Excellent verbal and written communication skills;
• Good organizational skills & ability to multitask;
• Ability to accept constructive criticism and feedback;
• Proficiency with office computer equipment and Microsoft Office software;
• Ability to learn and accurately use our case management software;
• Ability to follow instructions & work with minimal supervision;
• Ability to type 35 words per minute;
• Able to perform all other essential responsibilities of this position.
• Commitment to CCLS’ mission and core values.
• Website: Please visit https://www.centralcallegal.org/careers/ to submit an online application and join our CCLS family in an effort to Advance Justice & Empower People.
• Direct Application Link: https://recruiting.paylocity.com/recruiting/jobs/Details/4419444/Central...
• Email: Please email application resume and cover letter to the General Counsel, Jonathan Ota, at [email protected].
NLADA Mutual Insurance Co., RRG
