Law and Technology Speciialist - Norristown, Montgomery County, PA (Philadelphia suburbs)

SUMMARY
Under the direction of LASP’s Director of Operations, the Law and Technology Specialist will work collaboratively with the IT and Grants Compliance Specialists at LASP to enhance performance and compliance with federal, state, and local grants and contracts while also providing crucial IT support. This position will ensure that LASP adheres to all terms and conditions of its funding sources and maintains efficient IT and Compliance operations. The Law and Technology Specialist will also identify areas for process improvement and efficiency gains, acting as a creative thought partner to help accelerate LASP's overall technology landscape by selecting and employing technology systems.

The position is full-time and based in Norristown at LASP's Central Administration office. Staff currently work on a hybrid basis. The successful candidate will be expected to perform in-office work and be able to work remotely.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Provide general IT help desk support to staff, troubleshooting hardware and software issues including:

Tier 1 help desk escalations

Create accounts and configure hardware for onboarding process

Troubleshoot and address minor equipment malfunctions

Develop and deliver regular staff training on IT tools and best practices

Assist in management and maintenance of the organization's IT infrastructure, including networks and servers

Assist in the development and implementation of IT policies and procedures

Stay current with relevant technology trends and compliance requirements in the legal aid sector

Collaborate with staff to develop and implement new tech enhanced service delivery

Assist in the maintenance of the LegalServer case management system

Assist in generating and analyzing data reports from LegalServer to support program evaluation and reporting

Assist in maintenance and updates of the grants management system, ensuring accurate and timely data entry

Assist in creation and maintenance of data dashboards for internal use and external reporting

Assist in supporting compliance efforts by monitoring and reporting on key metrics and requirements

Collaborate with LASP’s grants and compliance specialist to identify areas for process improvement and efficiency gains

SUPERVISOR:
The Law and Technology Specialist will report directly to LASP’s Director of Operations but will have significant interaction with other LASP staff and will consistently work on projects with the IT and Grants and Compliance Specialists.

QUALIFICATIONS:
Preferred Experience:

Windows 10 & 11, Office 365 and Office 2013 products

PC hardware, printers, scanners, computer peripherals

Client PC connectivity - ethernet, TCP/IP

Strong customer service and troubleshooting skills, including diagnosing issues created by viruses

Ability to communicate technical information, both verbal and written to a wide range of end-users

2 years+ experience working in a Windows networked environment

Experience creating data dashboards utilizing Power Bi or similar data visualization tools

Experience navigating database management tools

Previous experience using legal technology, case management systems, and research software.

Preferred Education and/or Certifications:

Associate degree in information technology, computer science, or a related field

CompTIA A+ for general IT support skills

CompTIA or Microsoft certification for IT service management

Microsoft Certified: Azure Fundamentals or Microsoft 365 Certified Fundamentals for cloud and Office 365 expertise or Intune training

Certified Information Systems Security Professional (CISSP) for IT

Security knowledge or comparable certification

LASP values adaptability and growth. This position offers a dynamic work environment where responsibilities may evolve to meet changing needs. While the core duties are outlined in the job description, LASP team members are expected to be versatile and take on additional tasks as needed. The ideal candidate will demonstrate proficiency in the listed requirements and possess the ability to learn and adapt.

COMPENSATION AND BENEFITS:
LASP offers a competitive total compensation package. The salary range for this position is $45,500 - $54,600. Salary is commensurate with experience. Excellent benefits, including a 401K retirement plan with generous employer contributions, health insurance option in which 100% of premium costs are provided, ancillary benefits, and generous leave provisions including paid holidays, floating holidays, personal leave, vacation, sick, and parental leave.

EQUAL OPPORTUNITY EMPLOYER:
LASP is an equal opportunity employer and will not discriminate in the recruitment, selection, or advancement of employees based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by applicable law. This policy applies to all employment practices within LASP, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LASP makes hiring decisions based solely on qualifications, merit, and current business needs.

TO APPLY:
Send resume and cover letter, including the job title (Law and Technology Specialist) to Elise Wilson-Coles, Human Resources Manager at Legal Aid of Southeastern Pennsylvania, by email to [email protected]. Position will remain open until filled.

For additional career opportunities based in multiple locations, please visit lasp.org/careers.