Service Desk System Administrator

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Job location
500 East Lexington Street
Baltimore, MD 21202
United States
Organization information
Organization name: 
Legal Aid Bureau, Inc.
Street address: 
500 East Lexington Street
Job type: 
Position Description: 

Essential Function: To ensure the best use of available technology to enhance the ability of Maryland Legal Aid to provide high quality legal services. This is a perfect role for an enthusiastic team player who wants to grow skills in IT and explore new technologies while having a positive impact on those you are serving. This is a hands-on position with exposure to technologies like Virtualization, Private Cloud, Virtual Desktop Infrastructure, Cloud Security, VoIP telephone systems and a variety of other IT admin tools. 

Duties and Responsibilities:

  • Responsible for providing first and second level support to the end-user community on hardware, software and network related problems, questions and/or issues.
  • Support the Virtual Desktop environment with VMware Horizon View.
  • Troubleshoot and determine problems for operating systems (Windows 7/8/10), applications (MS Office, SharePoint etc.), VOIP based telephone systems, and remote access.
  • Provide user experience monitoring, validation and diagnostics using Liquidware Stratusphere.
  • Responsible for creating and deploying baseline configuration images for computer installations using Ghost, ImageX, VMware View/Mirage or other similar imaging technology.
  • Manage Antivirus software (Trend Micro) for both physical and virtual environment and remote access solutions like VNC,, etc.
  • Be responsible for opening, tracking and closing trouble tickets.
  • Install new and rebuild existing servers in accordance to project and operational requirements.
  • Ensure help desk problem ownership and promote end-user satisfaction.
  • Work closely with other IT Staff members to develop collaborative solutions and ensure Maryland Legal Aid’s needs are being met.
  • Maintain IT Inventory information.
  • Discuss and evaluate technology initiatives / improvements with IT management.
  • Perform other duties and work assignments as assigned by your Supervisor.

Qualification Criteria:

  • Requires 1-3 years of related experience including Internships. 
  • Experience with VMware suite of products specifically vSphere, Horizon View and Mirage.
  • Active Directory knowledge, troubleshooting, familiar with Permission Groups, and OU's 
  • Demonstrated experience managing small-mid size projects such as new implementations and migrations.
  • Excellent troubleshooting and critical thinking skills.
  • Willingness to develop professionally.
To apply: 

Visit our website at, or send cover letter and resume via fax to (410) 951-7797.

Equal Opportunity Employer
Salary range: 
$45,000 to $50,000
Submission deadline: 
Saturday, April 30, 2016