East Bay Community Law Center (EBCLC) is a non-profit legal services organization, the community-based clinical program for U.C. Berkeley Law School, and one of the Bay Area’s largest and most effective systems disrupters. With a dual service and teaching mission, EBCLC is a racial justice organization committed to building a culturally diverse workplace, centered on equity. With about 80 staff, 150 law students a year, and a nearly $10 million annual budget, EBCLC is the largest provider of free legal services in Alameda County, providing multimodal, collaborative, and holistic legal services to over 5,000 clients annually and engaging in legislative and policy advocacy at the state and local level.
The Housing Intake/Program Coordinator is a member of a 3-person team that manages a high-volume crisis phone hotline for community members. This position requires trauma-informed de-escalation, crisis intervention, case assessment, and coordination of referrals to other providers during phone calls and in-person client encounters. This team member will work closely with attorneys to convey legal advice to tenants. The Intake/Program Coordinator also manages a wide variety of administrative projects. A successful candidate thrives working both independently and within a team setting, meeting short deadlines under pressure excels at time management in a fast-paced and dynamic work environment with competing priorities, has strong interpersonal skills, and is committed to furthering the mission for racial justice.
Primary Responsibilities:
· Receive, screen, and take appropriate client-centered action on a high volume of crisis hotline calls daily. Manage high volume hotline to ensure all calls are promptly triaged and returned.
· Clearly communicate with tenants in crisis over the phone, in person at our office, and in court to determine eligibility for services, assess legal issues, and provide or coordinate appropriate assistance.
· Receive and relay information from tenants to other staff in writing and over the phone.
· Provide administrative support to housing staff and law students with preparation, serving, and filing of legal pleadings (including preparation of exhibits and materials) in state court.
· Enter data into the client database to ensure accurate accounting of information and services disseminated as required for grant or project reporting.
· Meet with clients, provide general tenant counseling, and prepare paperwork under the supervision of attorneys.
· Assist in the coordination and facilitation of housing projects including, but not limited to, housing unit administrative support, rental assistance applications, courthouse clinic, social media campaigns and advocacy, law student clinical program, onboarding of new staff, and our tenants’ rights workshop.
· If a candidate is multi-lingual, then provide translation assistance and interpretation for client meetings and services, as needed.
· If a candidate is multi-lingual, they will be expected to perform everything in this posting in the non-English language.
· Additional tasks as assigned by the Supervisor.
Salary and Benefits
The starting hourly rate for this full-time non-exempt position is $33.52- $39.56 based on the number of years of prior relevant experience, as dictated by EBCLC’s salary scale.
Benefits include fully paid health insurance (medical, dental, and vision) for employees and their dependents, life and disability insurance, and generous paid leave (vacation, sick, and holidays); EBCLC also offers flexible spending accounts for qualified health, dependent care, and commute expenditures; and retirement options.
This position is included in EBCLC’s Bargaining Unit.
Workplace Expectations
The Intake/Program Coordinator is expected to work at our Adeline office in Berkeley Monday-Friday from 9 am-5 pm (100% in person) to meet the needs of our Housing team and the community. Some work-from-home may occasionally be permitted depending on programmatic and client needs, as determined by the Deputy Director of Housing. All Housing staff are required to work at offsite locations and the Hayward Hall of Justice to support clinics and projects.
Working at EBCLC
EBCLC is a unionized workplace and members of the bargaining unit are represented by the Engineers and Scientists of California Local 20, IFPTE. This position is part of the bargaining unit. EBCLC is strongly committed to advancing justice through education and advocacy, and the need to transform legal services and legal education. Please take time to review EBCLC’s mission, vision, programs, and website, and ensure that your cover letter reflects how your background, experience, and expertise have prepared you to be successful in performing the responsibilities of the position.
Additionally, EBCLC is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all members of our staff, volunteers, subcontractors, vendors, and clients. To achieve this goal, EBCLC works actively to improve our office climate, systems and structures, communications, and community engagement to create an inclusive and respectful workplace where differences are acknowledged and valued.
We strongly encourage individuals from traditionally underrepresented communities to apply. EBCLC does not discriminate on the basis of race, color, religious creed, sex, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, military status, prior contact with the criminal legal system, or any other basis prohibited by law.
Application Process:
Application materials should include:
·A cover letter that addresses the following:
Your alignment with EBCLC’s mission, including how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity amongst our staff.
Your commitment to and/or lived/work experience with advocating for housing justice; and
Your ability to thrive in a fast-paced workplace that requires frequent feedback and communication.
Resume Names and contact information for three professional references, with at least 2 supervisors.
Apply here: https://recruiting.paylocity.com/recruiting/jobs/Details/2283433/East-Ba...
Timeline
EBCLC will review applications on a rolling basis. Priority review will be given to applications received by March 15, 2024.
Minimum Qualifications:
· Strong commitment to racial and social justice
· Highly detail-oriented organizational skills; ability to multi-task and set priorities to manage competing tasks and responsibilities.
· Concise and clear verbal and written communication skills, and auditory processing skills
· Motivation and willingness to incorporate trainings into practice, learn-on-the job, and work independently to meet deadlines.
· Ability to work in close coordination and collaboration with a variety of staff to accomplish team objectives.
· Ability to give, receive, and incorporate feedback, actively engage in conflict resolution, and take ownership and accountability of work areas.
· Ability to work under pressure and with people in crisis, including people with mental disabilities, in an empathetic, client-centered, and professional manner.
· Ability to work effectively with a diverse range of groups, including people of color, people experiencing homelessness, people from different socioeconomic backgrounds, immigrants, non-English speakers, people with mental disabilities, people experiencing domestic violence, law students, service providers, government employees, community partners, elected officials, and law school faculty.
· Proficiency with Microsoft Office Suite and Google Docs, or capacity to pick up new computer skills quickly.
Highly Preferred Qualifications
· Fluency in Spanish Mandarin or Cantonese, with demonstrated ability to interpret accurately between English and Spanish or Mandarin or Cantonese.
· Commitment to housing rights and/or advocacy for low-income, people of color.
Application materials should include:
·A cover letter that addresses the following:
Your alignment with EBCLC’s mission, including how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity amongst our staff.
Your commitment to and/or lived/work experience with advocating for housing justice; and
Your ability to thrive in a fast-paced workplace that requires frequent feedback and communication.
Resume Names and contact information for three professional references, with at least 2 supervisors.
Apply here: https://recruiting.paylocity.com/recruiting/jobs/Details/2283433/East-Ba...