Administrative Assistant / Receptionist

East Bay Community Law Center (EBCLC) is a non-profit legal services organization, the community-based clinical program for U.C. Berkeley Law School, and one of the Bay Area’s largest and most effective systems disrupters. With a dual service and teaching mission, EBCLC is a racial justice organization committed to building a culturally diverse workplace, centered on equity. With about 80 staff, 150 law students a year, and a nearly $10 million annual budget, EBCLC is the largest provider of free legal services in Alameda County, providing multimodal, collaborative, and holistic legal services to over 5,000 clients annually and engaging in legislative and policy advocacy at the state and local level.

EBCLC is seeking an exceptional individual to serve as an Administrative Assistant/Receptionist, who will provide initial client reception and ongoing administrative support to the organization. Administrative Assistants are supervised by an Office Manager and are the first point of contact for clients seeking services, either by phone or in person, and must be committed to helping EBCLC operate in a barrier-free and client-centered manner

Primary Responsibilities
· Provide phone and in-person reception, assessing clients’ eligibility and legal issues, and

directing them to appropriate internal services or external referrals

· Use case management software to search client information

· Use various spreadsheets to enter client and legal issue information, following

appropriate intake procedure and policies for EBCLC’s legal practice areas

· Work collaboratively with other administrative and program support staff

· Research, identify, update, and circulate referral information for services outside the scope of those provided by EBCLC that respond to client inquiries and needs

· Assist with preparing and inputting data for EBCLC's case files that are shipped off-site

annually

· Assist with administrative tasks in support of EBCLC’s offices generally, including updating staff directories, assessing office inventory, scanning and distributing mail, and providing support to programs as requested

· Provide additional administrative support and other duties as assigned by the supervisor

Minimum Qualifications
• Two (2) years of experience in an administrative, social, or legal service; a BA degree may substitute for the experience requirement.

• Demonstrate proficiency with Microsoft Office suite (Outlook, Word, Excel, and PowerPoint)

and the ability to pick up new computer skills quickly.

• Demonstrate ability to work well with people of diverse ethnic, cultural, religious, educational, and socioeconomic backgrounds.

• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail

• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service

• Ability to work with people in crisis, including people with mental disabilities, in an empathetic and professional manner

• Strong desire to support clients from underserved communities and a commitment to social and racial justice

Salary and Benefits
The starting hourly rate for this full-time non-exempt position is $31.87 - $37.91 based on the number of years of prior relevant experience, as dictated by EBCLC’s salary scale.

Benefits include fully paid health insurance (medical, dental, and vision) for employees and their dependents, life and disability insurance, and generous paid leave (vacation, sick, and holidays); EBCLC also offers flexible spending accounts for qualified health, dependent care, and commute expenditures; and retirement options.

Professional development support includes membership in the relevant local, statewide, and/ or national associations, and attendance at relevant conferences, as determined by EBCLC’s professional development policy and budget.

Workplace Expectations
The administrative Assistant is expected to work in the office 5 days per week from 8:30 a.m. - 4:30 p.m.

Working At EBCLC
EBCLC is strongly committed to advancing justice through education and advocacy, and the need to transform legal services and legal education. Please take time to review EBCLC’s mission, vision, programs, and website, and ensure that your cover letter reflects how your background, experience, and expertise have prepared you to be successful in performing the responsibilities of the position.

Additionally, EBCLC is committed to building a culturally diverse workplace centered on equity and providing an inclusive, welcoming, and culturally responsive environment for all members of our staff, volunteers, subcontractors, vendors, and clients. To achieve this goal, EBCLC works actively to improve our office climate, systems and structures, communications, and community engagement to create an inclusive and respectful workplace where differences are acknowledged and valued. In your cover letter, please address how your personal background and experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural responsiveness and diversity amongst our staff.

We strongly encourage individuals from traditionally underrepresented communities to apply. EBCLC does not discriminate on the basis of race, color, religious creed, sex, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, military status, prior contact with the criminal legal system, or any other basis prohibited by law.

Application Process
Interested applicants should submit application materials no later than Friday, November 10, 2023 Application materials should include a cover letter, resume, and names and contact information for two professional references to: https://recruiting.paylocity.com/recruiting/jobs/Details/2028989/East-Ba...