Support Enforcement Specialist

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Job location
441 4th St. NW
Washington, DC 20001
United States
Organization information
Organization name: 
Office of the Attorney General for the District of Columbia
Street address: 
441 4th St. NW
District of Columbia
Job type: 
Position Description: 

BRIEF DESCRIPTION OF DUTIES: Serves as an advance trainee and as a member of a team, assisting higher grade specialists in the performance of routine paternity and child support enforcement functions for a limited caseload and with the negotiation of support payments from responsible parents.

Performs the full range of Income Withholding enforcement functions required for monetary child and medical support obligations. Specifically, provides program and administrative support related to planning, policy research, analysis, evaluation, communication, and liaison functions with other District and state agencies, employers, custodial and non-custodial whom CSSD must interact parents.

Assists in conducting personal or telephone interviews of clients, non-custodial parents, businesses, and community members or others to explain the functions of the program.

Receives and distributes incoming mail, attaches pertinent reference materials, such as correspondence, reports, and any additional required documents. Conducts follow-up inquiries to ensure that all reply deadlines are met.

Reads and assembles outgoing mail for completeness and general conformance with standard correspondence instructions. Maintains a detailed office filing system covering distinct subject matter materials and /or other related information as required. Receives and updates files to meet the changing needs of office activities.

Conducts liaison functions with employers including employer verification, sending Income Withholding Orders, and non-compliance notices. Researches and responds to inquiries and referrals from other CSSD units to ensure compliance with established Federal and District policy and procedures, as well as ensuring that all program impacts are thoroughly documented and addressed.

Assists with special projects or studies for the Wage Withholding Unit, e.g., preparing reports on specific methodologies for improving unit performance and efficiencies. Examines and reconciles data associated with income withholding policy and procedures. Consults supervisor to verify data (forms/lists) generated by the District of Columbia child support enforcement case management system (DCCSES), document discrepancies, and report potential system problems.

More information about this job vacancy can be found at:


QUALIFICATIONS: Basic Requirements: Candidates must meet the basic requirements described under A, B, or C: (A) Degree in behavioral or social science; or related disciplines appropriate to the position or (B) Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social science equivalent to a major in the field or (C) Four (4) years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

SPECIALIZED EXPERIENCE: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, at least one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization.

SUBMISSION OF RANKING FACTORS: The following ranking factors will be used in the evaluation process. All applicants MUST respond to the ranking factors. Please respond specifically to the ranking factor(s) by either typing directly into the free form area provided or by pasting from a text document. Please describe specific incidents of sustained achievement from your experience that show evidence of the level at which you are applying. You may refer to any experience, education, training, awards, outside activities, etc. that includes the degree to which you possess the job related knowledge, skills and abilities described in the ranking factors. The information given in response to the ranking factors should be complete and accurate to the best of your knowledge. FAILURE TO RESPOND TO ALL RANKING FACTORS WILL ELIMINATE YOU FROM CONSIDERATION.

Ranking Factor #1. Knowledge of the principles and practices of the Child Support Services Division (CSSD) or other states Child Support Services Divisions.

Ranking Factor #2. Ability to identify relevant information and to employ guidelines and laws applicable to safeguarding information.

Ranking Factor #3. Knowledge of the civil and administrative aspects of the laws governing the IV-D Program.

Ranking Factor #4. Ability to plan and conduct complete investigations to establish paternity and secure child support payments consistent with requirements of the CSSD.

Ranking Factor #5. Ability to communicate effectively both orally and in writing.

To apply: 

HOW TO APPLY: Candidates should e-mail one PDF file which includes the following, addressed to
at [email protected], Office of the Attorney General for the District of Columbia, 441 – 4th St, NW, Washington, DC 20001, by 11:59 pm EST on May 11, 2017:
1) A cover letter;
2) Completed DC-2000 Employment Application for the District of Columbia Government;
3) Résumé; and
4) Responses to each of the Ranking Factors.
Applications received after the closing date will not be given consideration.

Equal Opportunity Employer
Submission deadline: 
Friday, May 12, 2017