Program Support Assistant

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Job location
441 4th St. NW
Washington, DC 20001
United States
Organization information
Organization name: 
Office of the Attorney General for the District of Columbia
Job type: 
Position Description: 

More information about this posting can be found at:

BRIEF DESCRIPTION OF DUTIES: This position is located in the Child Support Services Division (CSSD), First Response Unit. CSSD is responsible for enhancing the well-being of children by assuring that accurate and timely financial and medical support is provided. The incumbent is responsible for providing a variety of clerical and administrative duties to the office which contributes to the effective and proficient operation of the office. Duties include:

* Receives telephone calls and visitors to the office. Ascertains nature of calls or business of visitors and determines appropriate action. Handles in-person customer requests and ensures that issues are resolved either by the incumbent or by the appropriate unit of the section. Responds to a variety of inquires not requiring technical knowledge or refers to other organizations.
* Assists in obtaining appropriate documentation needed to establish paternity; screens applications and other necessary documentation for program requirements and updates the PEP system.
* Assists customers with applying for child support services, pin numbers, direct deposit, stored value cards, etc. Prepares service packets for non-custodial parents to accept service and for custodial parents to execute service pro se. Tracks customers and performs follow-up that is required.
* Maintains office records, locates and compiles data/information from files for development of reports. Receives requests information from other offices, within the agency concerning program(s) under the supervisor’s control. Prepares, receives, reviews and verifies office documents.
* Composes general correspondence pertaining to administrative matters (i.e., letters, memoranda, reports, etc.) Provides timely, accurate and current information to them and other appropriate official concerning required reporting requirements.
* Utilizes a personal computer using specific programs to type, store, and receive information and various other documents.


QUALIFICATIONS: Candidates must have one year of specialized experience which must be typically in or related to the work of the position to be filled in the normal line of progression. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

Substitution of Education: Substitution of education for experience will be allowed as defined in OPM's Qualification Standards. However, in order to receive credit, applicants must submit official proof of educational attainment at the time of application. Time-in-grade Restrictions: Time in grade restrictions must be met by the closing date of this vacancy announcement.

SUBMISSION OF RANKING FACTORS: The following ranking factors will be used in the evaluation process. All applicants MUST respond to the ranking factors. Please respond specifically to the ranking factor(s) by either typing directly into the free form area provided or by pasting from a text document. Please describe specific incidents of sustained achievement from your experience that show evidence of the level at which you are applying. You may refer to any experience, education, training, awards, outside activities, etc. that includes the degree to which you possess the job related knowledge, skills and abilities described in the ranking factors. The information given in response to the ranking factors should be complete and accurate to the best of your knowledge.


Ranking Factor #1: Knowledge of the mission, functions, and policies of the DC and Federal Laws that apply to the operation of child support programs.

Ranking Factor #2: Knowledge of and skill in applying office administration principles, methods and practices.

Ranking Factor #3: Skill in multitasking, managing multiple projects and prioritizing tasks for timely coordination and completion.

Ranking Factor #4: Knowledge of and proficiency in the use of a personal computer, utilizing Microsoft Word, Excel, Access PowerPoint, or similar database management and case tracking software, etc., for use in the preparation of reports, spreadsheets, presentations, etc. and a willingness to learn new technology associated with assign work tasks.

Ranking Factor #5: Skill in oral and written communication to prepare and present required data; provide professional level support; and make recommendations concerning program procedures, and guidelines.

To apply: 

HOW TO APPLY: Candidates should e-mail one PDF file, which includes the following:

1) a cover letter (must include the vacancy number) summarizing why you are interested and the skills and abilities you possess that will enable you to succeed in this position;

2) completed DC-2000 Employment Application for the District of Columbia Government (available at: ;)

3) résumé; and

4) responses to each of the Ranking Factors.

Submit application packages to [email protected] by 11:59pm EST on 9/12/17, addressed to: Office of the Attorney General for the District of Columbia, 441 – 4th Street, NW, Washington, DC 20001.

For the purpose of employment, resumes are not considered complete job applications. Therefore, to be considered, all applicants must submit a COMPLETED DC-2000, EMPLOYMENT APPLICATION, which can be found at . Untimely and incomplete applications will not be given consideration.

Equal Opportunity Employer
Submission deadline: 
Wednesday, August 23, 2017