Operations Manager

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Job location
200 I Street SE
Washington, DC 20003
United States
Organization information
Organization name: 
Office of the Attorney General for the Districto of Columbia
Job type: 
Position Description: 

DESCRIPTION OF DUTIES: This position is located in the Family Services Division, Child Protection Sections, Office of the Attorney General (OAG). The incumbent serves as a manager over legal support and administrative management functions for the Child Protection Sections, I - IV.

Incumbent’s duties include:

• Provides direct supervision of all support staff which includes paralegals, program support assistants and receptionist.
• Oversees the administrative support for daily intake of cases, coordinating interviews and preparing interview packets for attorney applicants, ordering and issuing of supplies, preparing purchase orders, copying and distributing training binders and other training materials to attorneys and support staff, seeking repair of equipment such as computers, telephones and copying machines and reserving conference rooms.
• Supervises the timekeeper who prepares the time and attendance for the employees in the four Child Protection Sections.
• Organizes and maintains statistical information about cases.
• Reviews Child and Family Services Administration (CFSA) billing reports regarding cellular phone usage by OAG attorneys.
• Organizes and copies attorney and support staff evaluations.
• Ensures appropriate coordination with the Child and Family Services Agency (CFSA, the Section’s client agency), which provides office space to the Sections.
• Works closely with the CFSA’s facilities office regarding issues such as: office furniture, building management, copy machines and paper, keys, moving equipment and parking.
• Acts as a liaison with other Divisions of OAG (such as Child Support and Public Safety) and with other agencies that play a role in the investigation of child abuse and neglect, including D.C. Superior Court, the U.S. Attorney’s Office, the Children’s Advocacy Center, and the Children’s National Medical Center.
• Makes recommendations and implements programs, systems, and management innovations to facilitate and improve the Child Protection Sections’ operations.
• Provides guidance and assistance as required to the Deputy of the Family Services Division and the Section Chiefs of the Child Protection Sections.
• Assists with the development and dissemination of technical, policy, and procedural manuals and guidelines and systems for the Child Protection Sections’ staff.
• Responsible for developing and implementing new methods, techniques, systems, and procedures to improve support and administrative management activities and operations within the Sections.
• Develops specific plans and objectives for legal support functions needed based on changes in caseload and program emphasis. Ensures all plans are consistent with overall program planning, goals, and objectives and budget and staffing limitations.
• Conducts comprehensive evaluations of the legal and administrative support staff making modifications as needed, with the input of the four Section Chiefs and Division Deputy, and as required by Personnel regulations.
• Advises the Deputy of the Family Services Division and Section Chiefs on administrative and management issues.
• Provides data support to the management team which can include responding to data inquiries from OAG as well as CFSA and other government agencies.
• Ensures that all administrative operating policies and procedures are in compliance with the D.C. Office of Personnel and the OAG Office of Management and Operations.
• Assists in the development of new computer tracking systems for the sections and the enhancement of problem resolutions of the existing systems with the Office of Management and Operations, as well as the Training Section and various committees.
• Performs other related duties as assigned.


QUALIFICATIONS: Candidates must have at least three (3) years of Specialized Experience. Specialized Experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, at least one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. A JD is preferred, but not required. Experience running an office of similar size and responsibility is required.

To apply: 

SUBMISSION OF RANKING FACTORS: The following ranking factors will be used in the evaluation process. All applicants MUST respond to the ranking factors. Please respond specifically to the ranking factor(s) by either typing directly into the free form area provided in the DC2000 Employment Application, or by pasting from a text document. Please describe specific incidents of sustained achievement from your experience that show evidence of the level at which you are applying. You may refer to any experience, education, training, awards, outside activities, etc. that includes the degree to which you possess the job-related knowledge, skills and abilities described in the ranking factors. The information given in response to the ranking factors should be complete and accurate to the best of your knowledge.

Ranking Factor #1: Knowledge and understanding of the role, functions, methodology, systems, and procedures used in the Office of the Attorney General, Superior Court, Child and Family Services Agency, Metropolitan Police Department and United States Attorney Office.

Ranking Factor #2: Knowledge of the missions, functions, and operations of other agencies involved with the Family Services Division of the Office of the Attorney General and other local and federal agencies involving victims of child abuse and neglect and domestic violence

Ranking Factor #3: Ability to establish and maintain effective working relationships with officials from other agencies, Federal government, and other organizations as well as OAG staff.

Ranking Factor #4: Excellent oral and written communication skills to prepare presentations and relevant topics to management that may propose administrative systems, processes and policies. Interpersonal and administrative skills sufficient to direct/organize and coordinate through systematic, professional efforts, and comprehensive studies of those activities which serve as the sounding board for definition of major issues, and leads to the development of new or revised procedural and/or policy proposals.

Ranking Factor #5: Knowledge of windows based software applications, i.e. Excel, PowerPoint, Word, etc., is also required. Knowledge of existing business processes and software applications that govern the movement of operations in the District, such as Pass, PeopleSoft, FACES, CourtView and ProLaw.

HOW TO APPLY: Candidates should e-mail one PDF file which includes the following, addressed to Shavon Mcleod (202-724-7318) at [email protected] by 11:59pm EST on July 11, 2017:
1) A cover letter;
2) Completed Employment Application for the District of Columbia Government (DC2000);
3) Résumé; and
4) Responses to each of the Ranking Factors.
FOR THE PURPOSE OF EMPLOYMENT, RESUMES ARE NOT CONSIDERED COMPLETE JOB APPLICATIONS. Therefore, to be considered, all applicants must submit a COMPLETED DC2000 EMPLOYMENT APPLICATION, which can be found at www.oag.dc.gov.

Equal Opportunity Employer
Submission deadline: 
Wednesday, June 21, 2017