Program Support Assistant

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Job location
441 4th St. NW
Washington, DC 22204
United States
Organization information
Organization name: 
Office of the Attorney General for the District of Columbia
Job type: 
Position Description: 

DESCRIPTION OF DUTIES: This position is located in the Child Support Services Division, Enforcement Section, Office of the Attorney General (OAG). The incumbent is responsible for providing a variety of clerical and administrative duties to the office which contributes to the effective and the proficient operation of the office.

Incumbent’s duties include:

• Receives telephone calls and visitors to the office. Ascertains nature of calls or business of visitors and determines appropriate action.
• Responds to variety of inquires not requiring technical knowledge and refers other inquiries to appropriate office staff or to other organizations, as required.
• Personally handles many requests for information and resolves or assists in resolving a variety of conflicts that may arise.
• Receives and screens incoming correspondence and determine appropriate action.
• Refers correspondence requiring supervisor’s attention to supervisor or other appropriate staff person.
• Maintains control records on incoming correspondence and action documents and follow up on work in progress to ensure timely reply or action.
• Performs administrative, programs and technical work to support the assigned program and its operations. Applies a broad and extensive clerical and technical administrative procedures, methods, and techniques to support managers, supervisors, and high-graded specialist.
• Prepares, receive, reviews and verifies office documents. Maintains office records, locates and compiles data/information from files for development of reports.
• Receives requests information from other offices within the agency concerning program(s) under the supervisor’s control.
• Composes general correspondence pertaining to administrative matters (i.e., letters, memoranda, reports, etc.).
• Provides timely, accurate and current information to them and other appropriate official concerning required reporting requirements.
• Utilizes a personal computer using specific programs to type, store and receive information and various other documents.
• Performs other related duties as assigned.


QUALIFICATIONS: Candidates must have at least one (1) year of Specialized Experience. Specialized Experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, at least one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization.

SUBMISSION OF RANKING FACTORS: The following ranking factors will be used in the evaluation process. All applicants MUST respond to the ranking factors. Please respond specifically to the ranking factor(s) by either typing directly into the free form area provided in the DC2000 Employment Application, or by pasting from a text document. Please describe specific incidents of sustained achievement from your experience that show evidence of the level at which you are applying. You may refer to any experience, education, training, awards, outside activities, etc. that includes the degree to which you possess the job-related knowledge, skills and abilities described in the ranking factors. The information given in response to the ranking factors should be complete and accurate to the best of your knowledge.

Ranking Factor #1: General knowledge of the program’s policies, regulations and procedures and other related types of programs operating in the District of Columbia, surrounding jurisdictions, as well as other state agencies in order to respond to inquiries.

Ranking Factor #2: Ability to analyze facts, draw conclusions and recommend a course of action.

Ranking Factor #3: Ability to communicate effectively, orally and in writing.

Ranking Factor #4: Knowledge of general office automation software, practices and procedures.

Ranking Factor #5: A qualified typist is required.

To apply: 

HOW TO APPLY: Candidates should e-mail one PDF file which includes the following, addressed to Shavon Mcleod (202-724-7318) at [email protected] by 11:59pm EST July 7, 2017:

1) A cover letter;
2) Completed Employment Application for the District of Columbia Government (DC2000);
3) Résumé; and
4) Responses to each of the Ranking Factors.

Equal Opportunity Employer
Submission deadline: 
Monday, June 19, 2017