Director of Complaint Resolution

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Job location
330 S. Pineapple Ave
Suite 201
Sarasota, FL 34236
United States
Organization information
Organization name: 
Fair Food Standards Council
Street address: 
330 S. Pineapple Ave, Suite 201
Job type: 
Position Description: 

Hiring: Director of Complaint Resolution

About FFSC
The mission of the Fair Food Standards Council (FFSC) is to monitor the development of a sustainable agricultural industry that advances the human rights of farmworkers, the long-term interests of growers, and the ethical supply chain concerns of retail food companies through implementation of the Fair Food Program (FFP -, a unique worker-led, market-driven social responsibility program that emerged from the Coalition of Immokalee Workers’ successful Campaign for Fair Food ( The FFP has been recognized by human rights experts as “the best workplace-monitoring program” in the US and “one of the great human rights success stories of our day.” To learn more, please see the FFSC’s annual report.

Position Responsibilities:
- Manage the investigation and resolution of migrant farmworker complaints received through FFSC’s 24-hour complaint hotline and audit procedures;
- Continuously monitor the progress of open cases, including witness interviews, correspondence with participating growers, and required corrective actions;
- Negotiate case resolutions, make findings of fact, applying relevant law and the Fair Food Code of Conduct to those facts, draft formal decisions as needed;
- Supervise and guide a diverse, dynamic team of human rights investigators responsible for executing case intake and investigations;
- Work closely with FFSC senior staff and management to improve case management and auditing methods;
- Design, review, and negotiate Corrective Action Plans with participating growers;
- Assist in the management of arbitration proceedings;
- Perform additional duties and projects as assigned.


- Strong written and oral communication skills, including the ability to communicate professionally with individuals of varying backgrounds and educational levels;
-Extensive, relevant experience with grievance and complaint procedures, legal case management, and/or alternative dispute resolution requiring strong attention to organization, detail, and accuracy;
- Ability to produce quality work product while meeting tight deadlines and handling competing priorities in a fast-paced setting with irregular hours;
- JD or other relevant professional degree;
- Fluency in Spanish/Haitian Creole and familiarity with issues affecting low-wage workers are desirable, but not required.
- Desire to work closely with people of different nationalities, gender, and education levels.

To apply: 

Applicants should send a resume/CV and a cover letter indicating interest in the position to Judge Laura Safer Espinoza at [email protected]. The subject line of the email should read “Director of Complaint Resolution.” Please indicate in the body of the email where you found the position. Applications will be considered on a rolling basis.

FFSC is based in the Tampa Bay area. Salary is competitive within the non-profit sector. Benefits include employer-paid medical and dental insurance, a generous paid vacation policy, and an employer-matched 401(k) plan.

The FFSC is an equal opportunity employer committed to developing a workforce that reflects and can relate easily to the diverse populations involved in the Fair Food Program.
Salary range: 
Salary is competitive within the non-profit sector. Benefits include employer-paid medical and dental insurance, a generous paid vacation policy, and an employer-matched 401(k) plan.
Submission deadline: 
Saturday, April 1, 2017