Intake Specialist, Family & Domestic Violence Law Unit

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Job location
1331 H St NW
Suite 350
Washington, DC 20005
United States
Organization information
Organization name: 
Legal Aid DC
Street address: 
1331 H St NW, Suite 350
City: 
Washington
State: 
District of Columbia
ZIP: 
20005
Job type: 
Legal - Civil
Position Description: 

Legal Aid DC is seeking an Intake Specialist for the Family/Domestic Violence (DV) Law Unit.

The Intake Specialist will be based out of Legal Aid’s main NW office but may also work in its community office in SE Washington, D.C. or other community-based sites. Legal Aid has a hybrid work schedule. The Intake Specialist will be required to work in the office a minimum of three days a week and may be required to work in the office more than three days a week depending on job responsibilities.

The majority of the Intake Specialist’s time will be spent on serving as an initial point of contact for, and conducting intakes with, individuals who are seeking assistance from the DV Law Unit. However, they will also perform intake functions that will support the entire organization.

Responsibilities

Serving as an initial point of contact for persons seeking assistance from Legal Aid
Collecting information from callers and walk-in applicants to screen their eligibility for Legal Aid’s services and providing referral information, when appropriate
Conducting in-depth intake interviews by telephone and/or in-person
Completing follow ups with applicants for legal assistance, as assigned
Assisting with management of online intake application portal, including initial screening of online intake applications

Data Management and Analysis

Entering intake interview information into Legal Aid’s client database, LegalServer, and running reports when necessary
Assisting with gathering data to track and analyze intake trends

Administrative and Other Required Tasks

Performing administrative tasks as needed, related to Unit intake processes and notices.
Other duties as assigned by the Family/DV Law Unit and Immigration Project Supervisors.

General Intake-Related Tasks

Working with the Intake Program, as well as other units’ Intake Specialists, to provide coverage for general intake responsibilities outside of the Intake Specialists’ unit.
These tasks include (but are not limited to): monitoring general intake voicemail box; triaging and returning calls as appropriate; and collecting information from callers and walk-in applicants to screen their eligibility for Legal Aid’s services.

Salary and Benefits

The Intake Specialist will be paid in accordance with Legal Aid's policy based on years of relevant full-time experience. Lateral hires will receive credit for years of relevant work experience. Starting salaries are as follows:

Entry-level: starting at $48,303
3 years full-time relevant work experience: starting at $53,139
5 years full-time relevant work experience: starting at $56,348
10 years full-time relevant work experience: starting at $64,368

Legal Aid generally provides two salary increases per year, depending on funding availability: a cost-of-living increase at the beginning of the year and a step increase in July.

Legal Aid offers a generous benefits package includes fully paid health insurance (for the employee), annual discretionary retirement match, 12 paid holidays, three personal days and generous annual and sick leave allotments starting at 12 days of vacation and 15 days of sick leave per year.

This position is included in the bargaining unit represented by National Organization of Legal Services Workers, UAW Local 2320.

Requirements: 

The ideal applicant will have the following:

Strong commitment to racial, economic, and social justice
Experience engaging with individuals who are in crisis or dealing with trauma
Effective oral and written communication
Excellent organizational skills and attention to detail
Ability to multi-task and prioritize assignments
Strong computer skills including MS Word, Excel, PowerPoint, Outlook, and other Microsoft applications (familiarity working with online databases helpful but not required)
Familiarity with legal, social services or public benefits systems through lived and/or prior professional experience preferred
Fluency or proficiency in Amharic, Spanish, or another language prevalent in Legal Aid's client community strongly preferred
Availability to make a two-year minimum commitment strongly preferred

To apply: 

Legal Aid values an inclusive, diverse workplace and encourages applications from interested persons from diverse backgrounds of any race, color, religion, sex, national origin, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, personal appearance, family responsibilities, matriculation, political affiliation, genetic information, or any other legally protected status. We strongly encourage applications from people with personal experience with the criminal justice system and/or with lived experiences in the communities we serve. Interested persons are encouraged to apply immediately and should submit a letter of interest and resume. Applications will be reviewed as they are submitted. Position remains open until filled. Please submit cover letter and resume here: https://legalaiddc.bamboohr.com/hiring/jobs/132. No emails or phone calls, please.

Notes: 
Since 1932, Legal Aid has provided civil legal assistance to clients in individual cases and engaged in systemic reform. Currently, we provide individual representation in consumer law, domestic violence/family law, housing, public benefits, and appellate matters. We also work on immigration matters and help individuals with the collateral consequences of their involvement with the criminal justice system. From the experiences of our clients, we identify opportunities for law reform, public policy advocacy, and systemic impact and appellate litigation. Legal Aid believes that meaningful pursuit of our anti-poverty mission requires an unwavering commitment to racial justice and equity. We aspire both to reflect the rich racial diversity of the communities we serve and to value, respect, and empower our staff and clients to be effective agents of change. For more information about Legal Aid please visit our website, www.LegalAidDC.org.
Salary range: 
Please see the salary & benefits section in the description.
Submission deadline: 
Wednesday, February 14, 2024