Half-Time Client Services/Intake

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Job location
430 First Ave. No., #300
Minneapolis, MN 55401
United States
Organization information
Organization name: 
Mid-Minnesota Legal Aid
Street address: 
430 First Ave. No., #300
Job type: 
Position Description: 

Client Services/Intake Staff (half-time)

BACKGROUND: The Minneapolis office of Mid-Minnesota Legal Aid (MMLA) seeks a Client Services/Intake staff member. This position is located at MMLA’s office in downtown Minneapolis. MMLA provides legal representation in civil matters to clients with low incomes, disabilities, and seniors - supported by funding from the State of Minnesota, the federal government, local governments, the United Way, foundations, local law firms and corporations, etc. MMLA enjoys a good rapport with, and strong support from, the organized bar. MMLA does not receive funds from the Legal Services Corporation.

RESPONSIBILITIES: This person will be part of the front desk staff. Responsibilities include: conducting initial client intakes (determining eligibility, interviewing client to collect facts in the case, writing a summary of the interview, and entering information into a case management database); answering the main switchboard and directing callers to staff and making referrals; processing office files by updating information in a database; creating and sending form letters; greeting and assisting visitors to the office; interpreting (assuming second language fluency); and performing other tasks as needed, such as library filing.


QUALIFICATIONS: Applicants must have: excellent written and oral communication skills; word processing skills; experience with computers and e-mail; the ability to relate to the client community; and be self-motivated. Legal training, knowledge of community resources, experience with case management software, experience with diverse populations are helpful. Fluency in Spanish language is preferred. The ability to multi-task and work well under pressure is important.

To apply: 

Submit cover letter, resume, and writing sample online at: http://bit.ly/100PDwU or go to www.mylegalaid.org/employment.
No calls please.

DEADLINE: Applications due by Thursday, September 15, 2016. Late applications may be accepted until position is filled.

MMLA is an Equal Opportunity/Affirmative Action Employer Benefits include vacation, sick leave, family medical, life, and long-term disability insurance.
Salary range: 
The starting salary for this half-time position is $15,033 to $17,612 D.O.E.