Help Desk Support Specialist (IT-1) – San Antonio/Austin/Mercedes/Corpus Christi

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Job location
1111 N. Main
San Antonio, TX 78212
United States
Organization information
Organization name: 
Texas RioGrande Legal Aid (TRLA)
Street address: 
301 S. Texas Avenue
City: 
Mercedes
State: 
Texas
ZIP: 
78570
Job type: 
Technology
Position Description: 

The Information Technology I position is supervised by the Director of Information Technology. Duties include, but are not limited to, the following:

1. On-site desktop support;
2. Remote desktop support via email, phone and remote access software(Teamviewer);
3. Software / Hardware installation and support;
4. Documenting, tracking and monitoring issues to ensure a timely resolution;
5. Resolving routine Ringcentral/[email protected] VOIP phone issues;
6. Resolving routine Email system issues;
7. Resolving routine local area network, wide area network issues, Wi-Fi and printing issues;
8. Research and evaluation of new software / hardware products & technologies;
9. Maintaining domain, Proofpoint, email, and FormBuilder account
10. Assisting fellow IT staff as needed;
11. Resolving Office365 related issues(Outlook, OneDrive, Word, Sharepoint, and Microsoft Teams)
12. Any other duties required by the Director of Information Technology

Requirements: 

• Graduation from a computer science or MIS area of study or equivalent experience, with strong technical experience in diagnosing desktop computer issues and replacing basic hardware (degree and/or certifications preferred);

• Working knowledge of standard web technology, network administration technologies, office productivity suites, desktop operating systems, electronic mail, & anti-virus software;

• Working knowledge of Windows 2012 server, IOS, Mac OS, Windows 7/10 operating systems.

• Able to travel to remote offices frequently.

• Creative, self-motivated individual with capacity to learn and grow professionally;

• Well-organized, able to manage multiple priorities, with demonstrated ability to communicate orally and in writing and with an ability to satisfy a diverse customer base.

To apply: 

To apply click on link below:

https://trla.wufoo.com/forms/w1h90u7w0xnkj84/

Notes: 
TRLA IS AN EQUAL OPPORTUNITY EMPLOYER
Salary range: 
DOE+