Intake Specialist

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Job location
616 Helena Ave, Ste 100
Helena, MT 59601
United States
Organization information
Organization name: 
Montana Legal Services Association
Street address: 
616 Helena Ave, Ste 100
City: 
Helena
State: 
Montana
ZIP: 
59601
Job type: 
Legal - Civil
Position Description: 

The Montana Legal Services Association has an opening for an Intake Specialist in its Helena office. This position is responsible for eligibility screening and referrals of clients for a statewide legal advice helpline, and may also provide telephone legal advice to clients throughout Montana. Applicants must demonstrate strong people skills and flexibility.

Specific Duties
• Answer incoming HelpLine calls.
• Conduct initial screening of all HelpLine calls.
• Determine if there is a legal aspect to a caller’s problem and summarize the issue.
• Open computer files for new clients and new cases.
• Mail HelpLine correspondence, client education and other literature to clients.
• Input data from on-line or paper applications.
• Scan and upload applications and client documents to MLSA’s case management system.
• Maintain calendars in the case management system and scheduling advice appointments with MLSA’s advocates.
• Develop and maintain knowledge of legal and social service agencies that can help both eligible and ineligible for MLSA’s services.
• Participate in organizational projects such as conducting client surveys and tracking data on an as needed basis or the MLSA Client and Community Outreach Group.
• Participate as a Live Help Navigator for MLSA’s website www.MontanaLawHelp.org.
• Assist with training MLSA’s Justice for Montanans Intake and Outreach members.
• Other duties as assigned.

Requirements: 

• Associate’s Degree or equivalent educational experience.
• Excellent oral and written communications skills.
• Good listening skills.
• Strong interpersonal and verbal skills.
• Capacity to learn and adapt.
• High degree of computer data entry proficiency and accuracy.
• Call center experience a plus.
• Ability to travel, occasionally overnight.
• A commitment to providing high quality legal assistance to low-income people in Montana.
• Ability and willingness to work cooperatively and collegially within a decentralized statewide law firm.
• Proficient at the use of technology, including, but not limited to, word processing, spreadsheets, internet-based programs and computer-based legal research.
• Willingness to learn and further develop technology skills and abilities.
• Dependability, initiative and motivation and concern for the interests of the client.

The Montana Legal Services Association is an Equal Opportunity Employer.

To apply: 

To Apply: Send a letter of interest, three professional references, and resume to [email protected].

Submission Deadline: Screening of applicants will begin on January 15, 2018, and will continue until the time of selection.

Notes: 
MLSA offers an attractive benefits package, including health, dental, vision, and life insurance, retirement and educational loan repayment assistance.
Salary range: 
$29,120 per year and up, DOE
Submission deadline: 
Monday, January 22, 2018
Expiration date: 
Monday, January 22, 2018