Information Technology Associate

INFORMATION TECHNOLOGY ASSOCIATE
Full time (35 hours/week)
Seattle, WA
https://nwirp.org/jobs

SUMMARY
Northwest Immigrant Rights Project (NWIRP) seeks a mission-driven, detail-focused and tech-savvy individual to join the organization as a full time Information Technology Associate (ITA).

The Information Technology Associate (ITA) works closely with the Administrative Director to ensure the office infrastructure and systems function effectively and efficiently, providing support to all NWIRP Offices and Units. The successful candidate will be a highly skilled interpersonal communicator with a deep appreciation for and sensitivity to people from diverse backgrounds.

In addition to day-to-day information technology (IT) troubleshooting and maintenance, the ITA will track utilization, assess future needs and set long-term improvement goals. The person in this position must be able to handle a fast-paced, dynamic work environment. Bilingual applicants are given preference.

RESPONSIBILITIES
• Coordinate maintenance of and provide user support for:
+Computer systems
+Voice and fax systems
+Cloud-based systems
+Network infrastructure
+Copying/printing systems
+Numerous peripherals
+Lease management, RFPs, procurement
+Physical work stations
+Capital investments
+Paper and electronic file management
+Data entry and data storage systems
+Other miscellaneous communications or IT systems
• On/off boarding of staff and volunteers (training, user account creation/closure, group lists, etc.).
• Assign, setup and maintain individual work stations, including desks & seating.
• Securely and confidentially manage a variety of data.
• Contributes to the design and implementation of technology policies and procedures.
• Serve as primary point of contact for all IT and fixed asset service providers/vendors.
• Create content for and provide updates to nwirp.org.
• Travel to NWIRP’s Granger, Tacoma and Wenatchee offices to carryout responsibilities.
• Monitor inventory and order/distribute supplies for various offices.
• Provide backup and support for Seattle front desk/reception, interacting with immigrants from over 150 countries.
• Other IT, administrative or clerical duties may be assigned depending upon NWIRP’s needs and the skills or passions of the successful candidate.
 
PROFESSIONAL QUALIFICATIONS, EXPERIENCE AND ATTRIBUTES
• Personal passion for immigrant rights and the mission, vision and values of Northwest Immigrant Rights Project.
• Interest in working alongside, building relationships with, and learning from, a diverse population of colleagues and clients.
• Advanced in-person, remote, and telephonic IT support skills; patience with people for whom technology concepts “do not come naturally.”
• Outstanding customer service skills and an ability to respectfully relate to individuals from a variety of cultural identities.
• Willingness to independently find creative and timely solutions to new problems, balanced by a sense of when to seek help from colleagues to accomplish difficult tasks.
• Written and verbal communication skills that are positive, friendly, concise, direct and grammatically/syntactically correct.
• Commitment to creating a welcoming and professional office environment.
• Must be able to efficiently manage multiple tasks, meet deadlines, work calmly under stress and be flexible when the job’s demands change.
• Strong long-term planning skills and an ability to demonstrate initiative in addressing emerging responsibilities;
• Ability to organize information clearly and succinctly;
• Highly motivated, resourceful, and open-minded.
• Experience with or willingness to quickly and independently learn how to administer a huge variety of solutions (Microsoft server, workstation and cloud services, Adobe products, Google Apps, social networking sites, miscellaneous databases, malware mitigation tools, and much, much more).
• Experience with or willingness to learn advanced troubleshooting of image copying/scanning technologies.
• Bilingual preferred.

Physical demands: While performing the duties of this job, the employee is regularly required to sit, stand and walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear as well as utilize the telephone, computer, pen and paper. Should be able to lift/carry up to 30 pounds.

Beginning salary for candidates with no relevant experience is $35,667 ($19.60/hr) and is higher depending on years of directly relevant experience. This position is full time: 35hrs/week, M-F, 9-5, 60 min. lunch. It is part of NWIRP’s collective bargaining unit and includes health, vision, dental, retirement contributions, disability/life/AD&D coverage, generous paid leave (vacation, holidays, sick/safe) and other benefits.

REPORTS TO
Administrative Director, Kevin Haag

To APPLY
Please send your cover letter, resume (including certifications) and references to: [email protected] with your first and last names in the subject line. Applications will be accepted until the position is filled, at which time the job posting will be removed from our website, https://nwirp.org/jobs.

Northwest Immigrant Rights Project (NWIRP) is an equal opportunity employer committed to diversity. It is the policy of Northwest Immigrant Rights Project to comply with all applicable federal, state, and local laws prohibiting employment discrimination. NWIRP is committed to providing a work environment free from discrimination and harassment. NWIRP does not discriminate on the basis of race, color, sex, marital status, sexual orientation, gender identity, veteran status, political ideology, age, creed, religion, ancestry, national origin, or the presence of any sensory, mental or physical disability. We encourage applications from people of color, immigrants, women, people with disabilities, members of the LGBT community and other minority groups.