CALL Director

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Job location
16130 Northland Drive
Southfield, MI 48075
United States
Organization information
Organization name: 
Lakeshore Legal Aid
Street address: 
30500 Van Dyke Avenue, Suite 601
Job type: 
Position Description: 

Director, Counsel and Advocacy Law Line

Lakeshore Legal Aid (LLA) provides a wide range of free civil legal services and advocacy to low income and seniors residents in 16 counties along Michigan’s southeastern shore which includes the Detroit urban center, suburban communities and large rural regions. With financial support from the Legal Services Corporation and the Michigan State Bar Foundation, among others, LLA assists clients by providing legal advice, representation and advocacy on civil legal issues such as family law, consumer, foreclosure, landlord & tenant and economic stabilization. The Counsel and Advocacy Law Line (CALL), founded in 1997, is the front door of Lakeshore Legal Aid’s services – that critical point where a client brings his/her legal problems and a CALL lawyer works with the client to diagnose and address the legal issues. In addition to LLA’s 16 county service area, CALL partners with legal aid programs throughout Michigan to provide intake, advice/counsel and brief services to low income residents living in 44 Michigan counties.

Director, Counsel and Advocacy Law Line
On the eve of its 20th anniversary, CALL is embarking on a new journey to collaborate with Michigan’s regional legal services programs and a continuum of legal support services such as Michigan Legal Help to integrate services statewide. In recognition of this potential statewide role, CALL is seeking an enthusiastic and collegial person to join our growing corps of advocates and help lead and manage CALL’s transformation as it enters its’ 3rd decade of service.
This position offers an opportunity for an experienced professional with an expansive approach to develop and implement CALL’s vision and core priorities, work in collaboration with other programs to develop and maintain a seamless continuum of legal services, and shape CALL’s policies. We anticipate that the successful candidate will become a leading voice in improving the delivery of quality legal services within Michigan and in shaping the continued success and growth of LLA and CALL. As such, the Director will be a key member of LLA’s leadership team and will report directly to, and work closely with, LLA’s Chief Operating Officer. The Director will work with CALL’s management team consisting of a Managing Attorney (a position that is currently open), Supervising Attorneys, and Case Reviewers to insure CALL delivers quality advice/counsel and brief services.

Roles and Responsibilities:

Vision & Leadership
• Collaborate with regional legal services programs and LLA field offices on such things as identifying local or statewide systemic issues that can be addressed through strategic advocacy
• Understand how CALL’s position as the first point of client contact offers a unique perspective on clients’ needs and translate that perspective into information that can be used to improve service delivery
• Participate in LLA’s strategic plan, lead CALL’s 2017 statewide integration planning process and implement results of integration planning beginning in 2018
Legal Management & Administration
• Understand how CALL’s unique position as the first point of client contact requires well-trained, skilled attorneys to identify and address clients’ legal issues and support a culture where those skills are valued
• Develop management protocols and oversee all aspects of office administration
• Ensure that legal services provided are consistent with LLA’s priorities, policies and procedures, and that they maximize office resources to provide the highest quality client service.
• Manage and train CALL’s Supervising Attorneys to supervise and mentor staff attorneys and their legal work
• Work with LLA staff to fulfill funding opportunities and reporting responsibilities

An Equal Opportunity Employer. Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.

Salary range:
Competitive salary based on experience and excellent benefits


• Demonstrated commitment to social justice or experience working on issues impacting disadvantaged and/or low-income populations. Knowledge of poverty law in the areas of family law, housing, consumer and/or government benefits would be beneficial
• Minimum of ten years post-J.D. experience
• Minimum of two years’ managerial experience, including proven ability to motivate, train, evaluate, and mentor attorneys, paralegals, and legal interns
• Meaningful experience and knowledge of principles of administration and supervision
• Ability to deal with people tactfully and effectively
• Ability to build and successfully manage coalitions and work collaboratively with colleagues
• Active membership in the State Bar of Michigan or licensed in another jurisdiction and available to sit for next possible Michigan Bar Exam

To apply: 

To Apply:
Please submit a cover letter & resume to Christine Peltier, Lakeshore Legal Aid Human Resources at [email protected] . Please include “CALL Director application” in subject line.

An Equal Opportunity Employer. Selection will be based solely on merit and will be without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
Salary range: 
Submission deadline: 
Friday, January 27, 2017