Evaluate, Assess & Achieve:
Fundamentals of Program Evaluation &
Enhancing Program Quality

September 18, 9 a.m. to 5 p.m.
September 19, 9 a.m. to 4 p.m.

Conference Location:
Legal Aid and Defender Association, Inc.
613 Abbott Street
Detroit, MI 48226

Sponsored by NLADA & AAPDA

Quality is job one for legal services and public defender programs, non-profits and pro bono programs. Most of our mission and vision statements include references to provide high quality legal representation and services for low-income people and communities. Evaluations and assessments provide instruments and opportunities to measure the effectiveness of our efforts and the impact of funder's investments.

Program evaluation allows administration, program staff, clients, partners and funders to measure the effectiveness and impact of their investments specific to myriad legal services programs and systems, while also achieving critical performance measures.

Conference Overview

The two day conference agenda and learning objectives include:

• Discussion of the need for standardized protocols for evaluations and assessments.
• An opportunity to assess adherence to statutory mandates and programmatic requirements.
• A process to identify technical assistance needs of programs and program leaders.
• An opportunity to connect program and quality management efforts.
• The development of processes, procedures and systems for programmatic monitoring.
• An opportunity to measure and document successful outcomes and interventions.

This conference will provide training that will help program leaders and managers learn:

• How to effectively link evaluation, assessment, and organizational development to increase program effectiveness.
• How to institute standardized performance measures using a framework that is consistent with the federal government's performance measurement criteria.
• Important components of program monitoring and evaluation necessary to make strategic management and programmatic decisions.
• Program evaluation principles and assumptions.
• Steps in assessing the quality and quantity of the services provided.
• Importance of developing a robust quality management system.

For more information, contact Chuck Wynder.